Question 1

What hardware categories do you support?

Accepted Answer

We provide 5G fixed wireless routers, portable connectivity hubs, and redundant failover gateways — all carrier-unlocked and remotely managed through our fleet platform.

Question 2

How does multi-carrier VSIM work?

Accepted Answer

Our technology uses a single physical SIM card that runs two carrier networks simultaneously — not single-carrier failover that switches after a drop. Both carrier paths are active at the same time, with automatic band stacking and carrier aggregation across major networks for faster speeds and instant failover.

Question 3

What are your SLA and support options?

Accepted Answer

All deployments include 24/7 remote monitoring and automated failover alerts. Enterprise SLAs with guaranteed response times and dedicated engineering support are available — contact us for tier details.

Question 4

Is my data secure on your network?

Accepted Answer

All traffic is encrypted end-to-end. We support VPN tunneling, VLAN segmentation, and site-to-site IPSec. Our infrastructure complies with enterprise security standards including SOC 2-aligned controls.

Question 5

Do you offer flexible contract terms?

Accepted Answer

Yes. We offer month-to-month, annual, and multi-year agreements with scalable data pools. Hardware can be purchased outright or included in a bundled deployment package.

Question 6

What are the technical specs of your hardware?

Accepted Answer

Our devices support 5G Sub-6 and mmWave, LTE Cat 18+ fallback, dual-SIM redundancy, Wi-Fi 6, and IP-rated enclosures for harsh environments. Full spec sheets are provided during the quoting process.